Returns and Refunds
Should you be dissatisfied with a purchase from the Tackle2U website, you may return unused products in their original packaging and condition, plus any labels within 7 days of receipt for a refund less postage £5.95 postage
The cost of returning your purchase where we have sent the wrong item in error will be refunded. We recommend that you use an established courier company or Royal Mail, recorded delivery. We do not accept responsibility until a member of our staff has signed for the goods.
Please include the delivery note or email confirmation print out which contains the order number or your full contact details and order number.
Alternatively you can return your unused purchase to your branch with your receipt. A member of staff will then refund or exchange the goods for you in store. If you received any free products with your purchase, please ensure that these are also returned so that your refund/exchange can be completed.
What are the next steps?
You now have two options to choose from, should you return back to the website (if you have returned your purchase back to your local store please see above):
- So that you receive the replacement goods as soon as possible, we advise that you place another order online as soon as you are aware that you will have to return the original purchase. This will minimise delay rather than having to wait for the goods to reach us and then be processed. Should you choose to use this method you should request a full refund of your original order when you send it back.
- In the case that you do not wish to place another order and would like a full refund, let us know and we will do this as soon as we receive your order back.
Please Note: We do not accept returns for second hand or any custom fit items unless they were faulty when delivered.
Any damaged, faulty or incorrect items must be reported within 5 working days of receipt. We will then proceed with exchanging or refunding the goods for you as soon as possible. We do however reserve the right to return the goods to the manufacturer before exchanging or refunding if necessary. If the manufacturer deems the fault to not be that of the product, Tackle2u reserve the right not to issue an exchange or refund.
If an item becomes faulty after use please contact us via email or telephone so we can discuss the best way in which to proceed. If it is a manufacturing fault or a fault with an item that was purchased over 30 days ago, Tackle2u reserve the right to return the item to the manufacturer for assessment. The outcome will then depend on how the manufacturer sees fit. Please be aware that returns to manufacturer can take between 10 & 14 working days to be processed and the return of the goods may be at your own expense.
Please send the item to the address below, along with a covering letter stating what the fault is, your order number and your daytime contact number. We will then contact the relevant manufacturer who will inspect the item and then, at their discretion, repair, replace or offer a like for like replacement, issue a voucher or they may, in certain cases, return the faulty item if they feel there is no manufacturing fault at blame.
You should retain any proof of posting, receipt and tracking number for the item returned as we are unable to accept responsibility until a member of our staff has signed for receipt of the item.
557/559 Leeds Road,
For returns enquires please email: [email protected]